Eliahu Sussman

Insights

The Impact of Smarter Check-In Solutions

Streamlining customer and guest check-in workflows represents an immediate opportunity to deliver a better brand experience, strengthen customer loyalty, and achieve important business objectives. Whether at a hotel, healthcare center, gym, pharmacy, or grocery store,…

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Insights

How Self-Service Kiosks in Fitness Centers Can Streamline Workflows and Increase Member Satisfaction

Many health, fitness, and wellness clubs are turning to technology-enabled solutions to expand their offerings and provide a more robust member experience. Digital touchpoints are increasingly used in these facilities for services like check-in, self-registration…

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Insights

How Automotive Service Centers Use Digital Touchpoints to Enhance the Customer Experience

Digital innovation is changing customers' expectations about the brick-and-mortar experience. In the automotive industry, digital devices and touchpoints can immediately help improve a number of friction points. By reducing frustration and streamlining processes for both…

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Insights

Inside the Brick-and-Mortar Locations of Digitally Native Vertical Brands (DNVBs)

After establishing their brand and customer base online, digitally native vertical brands (DNVBs) often grow by expanding into physical retail. Fast-growing companies like Warby Parker and Bonobos have continued to buck conventional retail paradigms as they have…

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How To

Choosing a Platform for In-Store Technology

As digital transformation drives fast-paced changes in how consumers engage with brands, enterprise retailers need unparalleled versatility from their in-store technology platform. Traditional in-store technology has featured custom-built hardware that delivers a single point solution—your…

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Insights

Why In-Store Technology Is Now a Necessity for Brick-and-Mortar Retailers

In a rapidly moving, digital-first world, retailers are using in-store technology to implement efficient, frictionless shopping experiences. (more…)

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