LabCorp is a leading medical testing company that counts nearly 115 million patient interactions every year at its facilities across the US, processing more than 2.5 million specimens every week. To streamline check-in, LabCorp implemented LabCorp | Express, a scalable self-service system that unifies the patient experience across thousands of locations.
The LabCorp check-in experience is built around Aila’s iPad-based Interactive Kiosk. Featuring effortless image-based scanning, this powerful solution includes easy barcode scanning and document capture. It also incorporates advanced features like form autofill and identification and verification services, powered by Acuant, which enables LabCorp customers to check-in for appointments by quickly, securely, and accurately scanning documents such as driver’s licenses and insurance cards. Customers can also use the same system to register for appointments, make payments and schedule follow-ups.
This comprehensive, streamlined solution helps LabCorp avoid costly errors associated with manual data entry, while also delivering a hyper-efficient patient journey that shaves minutes off of each interaction. LabCorp Express check-in with Aila’s Interactive Kiosk is also in use at select Walgreens locations.
You may also like...
Installation: American Eagle
American Eagle is a premium apparel brand that has over 1,000 brick-and-mortar locations around the world. With a consumer base full of tech-savvy Gen Z shoppers, delivering a seamless experience across both online and physical…
Installation: Rent the Runway + WeWork
Rent the Runway has built a loyal base of more than 9 million members by offering fast, convenient home delivery of outfits and apparel. However, the online rental model includes inherent lag time while items are…