Picture this: you walk into a busy store or clinic, and instead of waiting in line to check in or fill out forms, you breeze past to a kiosk where all it takes is one quick scan of your phone or license. No waiting, no fuss. Just one scan, and you’re done. This is Aila’s […]

Time has become an essential commodity to consumers. Forrester data tells us that 66% of customers say that valuing their time is the most important thing a company can do to provide good customer service and boost loyalty. Research also shows that a whopping 73% of consumers want self-service technology. Trends like these drive companies with many […]