Case Study

A Seamless Patient Check-in & Registration Solution

A global healthcare diagnostics company builds a faster, more secure patient check-in experience on Aila’s iPad-based Interactive Kiosk.

The Challenge

While using state-of-the-art technology in many areas of its operations, the company’s patient registration system still relied on manual data entry. Upon arrival at a testing facility, customers would be asked to fill out paper forms on a clipboard, and then hand over identification and insurance cards to a receptionist or associate who would enter that information by hand into the company’s system.

This archaic but all-too-common registration process was time consuming, labor intensive and error prone. Even worse, its inefficiency was identified by an internal review team as hurting the company’s bottom line. In order to improve the patient experience, reduce clerical errors, and free up staff to focus on higher-level tasks, they sought a technology-based patient registration solution.

Vital Industry Stats

  • Healthcare Kiosks decreased paperwork times by 60%
  • Self service tech increased front office productivity by up to 20%
  • Self service tech saves 6-12 minutes of staff time per visit

Products Used

The new kiosk system is easy to use and a big improvement. It helps speed things along. - Stan C., Henderson, NV

The Solution

Cutting-Edge Customer Touchpoints + Powerful Scanning Technology

This customer-facing touchpoint is equipped to scan ID and insurance information cards directly into the company’s database using the Interactive Kiosk’s integrated scanning capabilities. Using Aila's TrueScan technology to control and optimize the iPad's front and rear cameras, the Interactive Kiosk comes standard with image-based scanning that can capture all major 1D and 2D barcode symbologies.

The Interactive Kiosk supports optical character recognition through a partnership with Acuant—a global leader in authentication, verification and auto form filling—to read and verify ID and insurance cards. This enhanced functionality ensures that sensitive personal, medical, and financial information can be scanned and verified securely, and then encrypted for direct processing.

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