Case Study – Rent The Runway
Aila’s Interactive Kiosk™ helped Rent the Runway reinvent returns with a seamless self-service experience. By enabling quick, independent returns, the solution cut wait times, improved efficiency, and freed up staff for personalized service.
You’ll Learn:
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What challenges led Rent the Runway to adopt self-service for returns
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Why fast, accurate scanning was key to enhancing the experience
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How they achieved 4X efficiency and expanded returns to WeWork and Nordstrom

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