Our Mission
Since our founding in 2010, we’ve made it our mission to end lines, increase workforce efficiency, and elevate the customer experience
Our story
Empowering enterprises with self-service solutions that conquer lines and labor challenges
Aila Technologies has been at the edge of self-service innovation since 2010, meeting the evolving needs and expectations of customers with self-service solutions that end long lines and elevate staff, leading to increased customer satisfaction and repeat business for our clients.
Aila’s Integrated platform, incorporating computer vision, hardware, software, and services, empowers our clients to optimze resources more effectively while decreasing costs.
Since then, our tailored solutions have enabled our clients to deliver seamless, automated customer interactions, boosting sales, loyalty and operational performance for some of the world’s most renowned enterprises and franchisors.
5+ Million transactions a day
As a leader in self-service, we power millions of transactions every single day, ensuring seamless interactions for customers, products, and packages.
96% Proven customer satisfaction
We’re leading the charge to end long customer lines and wait times, provide greater convenience and a hassle-free experience every time with our ultra-intuitive solutions with integrated image-based scanning.
99% Uptime
Aila’s integrated platform delivers industry-leading uptime, ensuring that your self-service solutions are continuously optimized and any potential issues are addressed, even before they arise.
we offer
The most powerful and flexible self-service
platform built to scale
Aila is purpose built to make large-scale deployments feel fast, light, powerful and utterly game changing for customers.
Aila’s Integrated Platform
Unrivaled Vision Technology
Aila’s intelligent vision technology delivers 40X the resolution of traditional scanning for rapid, error-free scanning of over 45 symbologies, ensuring accuracy and efficiency every time.
Performance & Flexibility
Aila’s Interactive Kiosk features 5X more processing power than competitors, alongside flexible peripheral and mounting options for an ideal customer experience that’s both scalable and cost-effective, without the bulk of traditional kiosk hardware.
Superior Experience
Enable exceptional customer experiences with ultra-intuitive hardware, industry-leading scanning, and managed services that deliver 96% CSAT, all while maintaining maximum uptime and streamlined workflows.
Turnkey Convenience
Experience the turnkey nature of our self-service solution, arriving in a convenient 7 lb box, complete and ready to install, ensuring a hassle-free setup process.
Reliable Uptime Assurance
Count on Aila’s full solution with a 99% uptime SLA guarantee for consistent and reliable performance.
ROI in Days
Aila’s full solution offers a lower Total Cost of Ownership (TCO) compared to alternatives, delivering a rapid return on investment (ROI) in just days.
Jason Gulbinas
CEO
Former founder of Product1 Design, a product development consultancy servicing clients such as J&J and Polaroid which he ran for ten years
MBA, Babson College (valedictorian) and BS from Boston University in Manufacturing Engineering
Matt Kowalczyk
CTO
Prior to Aila, Matt developed groundbreaking products for many of Boston’s top hardware and technology companies, including consumer lighting arrays for Color Kinetics and a first of kind robotic prosthetic for BiOM
MBA, Babson College and BS from Rutgers in Mechanical Engineering
Luis Fernandes
SVP, Marketing
Luis is a seasoned business leader with global enterprise marketing expertise, spearheading unparalleled growth and market expansion for companies like Segway, Lionbridge, and Quickbase with data-driven strategies and a passion for customer-centricity.
B.A. in Philosophy and American History from University of Massachusetts
Chris Nissen
SVP, Operations
Chris brings over a decade of operations and program management experience for leading hardware and software companies including Markforged, SamsungPay, and LoopPay. Chris is also a reservist Commander of the U.S. Air Force.
B.S. in Business Administration from United States Airforce Academy
David Vallance
SVP, Product
Former Executive at Amazon Robotics, Wayfair, and Shopify, David has lead numerous software & hardware technology teams to deliver scalable, market-driven products and solutions by employing a data-oriented, strategic approach.
High-Tech MBA, Northeastern University & BBA University of Massachusetts at Amherst
John Ayers
SVP, Quality Engineering
John has more than 20 years in senior roles in Quality, Operations, Engineering and Agile development. He was the COO at OV Loop, Director of Quality for SamsungPay, Vice President of Quality Engineering at the Institute of Health Metrics, and Director of Quality at Skyhook Wireless.
BS in Business, Emmanuel College
Masters of MIS, Endicott College
Careers
Join a fast-growing team of thinkers, doers and innovators
At Aila, your work matters. Every contribution from Aila’s people and teams is felt throughout leading brands, global industries and the customers they serve.
- Competitive Compensation & Benefits
- Team Events & Offsites
- Work/Life Balance
Let’s explore what Aila can do for you
Take the next step towards seamless self-service experiences
Book a Strategy Call