Refund Policy

We stand behind our products at Aila. We will gladly accept returns within 28 days of purchase of any item, providing it is unused and in its original undamaged packaging. Return shipping costs are to be paid by the customer. Please obtain a tracking number for all return items, as we are not responsible for lost shipments returning back to our warehouse. Valid claims will be paid in full within 30 days of receiving your claim.

If you have a question that is not answered above, please email us at