Automate lower-value tasks and give customers exceptional digital experiences across all of your locations with Aila’s self-service kiosks.
Aila’s Interactive Kiosk offers:
Modern and durable hardware built for large-scale deployments that offers endless configurations with payments, printers, and power management
Unmatched image-based scanning that quickly captures 1D/2D/QR codes, IDs and more. Easily integrates into your iOS app with our SDK
Exceptional & safe self-service experiences that are easy to deploy with added layers of protection like touchless scanning and more
Self-service kiosk benefits
Seventy-three percent of customers say they prefer self-service options over speaking with an associate, and 75% of business leaders expect their users to demand more self-service in the next two years. These figures make self-service kiosk solutions an essential part of the customer experience now and in the future.
Self-service kiosks are beneficial to both customers and staff in the following ways:
- Reduce lines and wait times. They can cut checkout lines in half, let customers skip the lines at customer service counters, and automate check-in & sign-up experiences
- Reduce the burden on staff during busy hours. Labor shortages are ubiquitous across retail, restaurants, and hospitality. But with self-service options, enterprises can delegate many customer-facing tasks to self-service kiosks. This can reduce the overall need for staffing certain areas and can open up staff for higher-value customer interactions
- Improve the customer experience. As we mentioned earlier, today’s customers prefer to have self-service as an option. Customers who want to quickly get in and out of a store, restaurant, or clinic often see self-service as the fastest path.
- Increase basket sizes. Upselling is a longstanding part of the retail experience. However, with self-service kiosks, the process can be automated and personalized. The result is a “21 percent increase in average order size with 1.4x more items in the cart at checkout”
- Versatility. Today’s tablet-based kiosks can be used for a range of experiences across your brick and mortar locations. They’re also adaptable with different mounts and peripherals to add on to functionality, even years after the initial investment
Platforms vs point-solutions for self-service kiosks
Self-service kiosks can be used to solve a variety of specific challenges. Many kiosk manufacturers produce inexpensive point solutions that are quick to deploy but do not meet the demands of high-traffic and offer very limited functionality.
Platform solutions offer not only a kiosk but include the full stack of services that support a successful deployment. This can include applications, SDKs, mobile device management (MDM), peripherals, and integration with your other systems.
Rather than deploying disconnected point solutions throughout your locations that are difficult to service and maintain, self-service kiosks like Aila’s Interactive Kiosk provide organizations the flexibility to deploy an endless array of self-service options—all on one platform.
Platform solutions are also easy to service and support compared with point technologies since they are built on the same hardware, operating system, and underlying technologies. They can (and should) also be flexible enough to easily add printers and payment terminals, and offer a wide variety of mounting options to fit your space.
Self-service kiosks with scanning automate a range of low-level tasks
Scanning—of barcodes, QR codes, and IDs—connects physical and digital assets, bringing information from the physical world online. It is the simplest, most efficient, most proven technology for doing this, and it enables myriad solutions that improve the brick-and-mortar retail experience across retail, healthcare, hospitality and more.
Self-service kiosks like Aila’s Interactive Kiosk scans 45+ barcodes, QR codes, IDs, and more, including damaged, blurry, and poorly printed codes, and enable touchless scanning workflows to expedite transactions and next-gen computer vision like facial recognition and optical character recognition (OCR). The Interactive Kiosk includes:
|<50 millisecond scan speed in continuous scanning mode||Scans 45+ barcode symbologies||Including damaged, blurry, and ultra-small barcodes|
Seventy-three percent of customers want self-service technology.”
— RETAIL DIVE
How leading enterprises use self-service kiosks
Frequently Asked Questions
What is the best platform for self-service kiosks for enterprises?
There are many platforms for self-service, from proprietary systems to those running on Windows, Android, and iOS. We believe iOS offers the most secure, user-friendly, and powerful platform for building and deploying self-service kiosk solutions.
Who makes the best self-service kiosk?
The best self-service kiosk is the one that best supports your business and your customers. For the most modern and flexible self-service kiosk that can reduce lines and boost the customer experience, explore our Interactive Kiosk for iPad.
Is Aila’s self-service kiosk right for my business?
Our mission is to help enterprise brands deliver exceptional self-service experiences at scale. We work with brands across industries that are looking to deploy modern digital experiences that leverage scanning across hundreds to thousands of their brick-and-mortar locations.
How much do self-service kiosks cost?
Kiosks range from hundreds to thousands of dollars depending on features and manufacturer. Kiosks can also be purchased outright or be leased as part of a full solution with a monthly fee. Overall, tablet-based kiosks—such as those built around the iPad—have a lower total cost of ownership (TCO) compared with older, proprietary systems. To learn more about pricing for your self-service kiosk solution, contact our sales team.
What can you do at a self-service kiosk?
With the introduction of consumer devices into the enterprises, iPad-based kiosks like the Interactive Kiosk can be used for experiences across the customer journey. From check-in and sign-up to in-aisle price checking and product information, to the point of sale, self-service kiosks can be used at every touchpoint of the retail journey. In healthcare, kiosks can be used for access management, self-service patient check-in, co-pays, ID verification, and more. In other industries, like restaurants and grocery stores, self-service kiosks are frequently used for placing orders and making payments. Even in warehouses and fulfillment centers, self-service kiosks are used alongside robots to streamline the order picking process.
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