Installing the Aila Diagnostics App

October 24, 2018

In the event our support team needs more information about your Mobile Imager or Interactive Kiosk, we’ve created a simple diagnostic app that will gather some device and supporting hardware data for troubleshooting purposes.

If you haven’t already done so, contact support to receive a download link for the Aila Diagnostics App and follow the steps below.


Download the Aila Diagnostics app IPA to a computer with iTunes installed.



Connect your device and, if alerted to, choose “Trust this Computer.”



Open iTunes and connect your device. Once your device has been recognized within iTunes, locate the IPA file in your file manager and then drag to the ‘On My Device’ Section in iTunes. The app should begin copying to your device.

Note: you may need to update your device to the latest version of iOS for the diagnostic app to install. demo_app_install3


When you try to open the newly installed demo app on your device, you will be prompted to trust the developer of the app.



On your device, navigate to Settings → General → Device Management → Padloc Inc. → and click ‘Trust Padloc Inc.’



Navigate back to the Aila Diagnostic app, allow access to your camera and microphone when prompted.



With the app open, press Submit to Aila and use the reference number(s) the Aila Support team has provided you.



Questions? Contact us at

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